Good documentation can help set your product apart from the competition. Potential users browse documentation to understand what your product can do for them. Existing users use documentation to solve problems and develop their skills.
At Syllogist, we understand the importance of knowing your audience and developing documentation that is targeted to their needs. Different needs call for different types of documentation. Consider how the following types of documentation could benefit your product:
Topic-oriented help lets your users find solutions when they need them without forcing them to read lengthy manuals.
Focused tutorials sharpen your users' skills and give them a head start in learning the great features of your product. Tutorials are also an excellent way to show off your product to prospective users.
Conceptual guides help users better understand how your product works so they can further develop their skills and expertise.
Reference information allows users to find information quickly with the click of a mouse or the flip of a page.
Guided training materials can introduce users to your product, help them learn more, and test their skills. Providing coursework and training is an excellent way to create enthusiastic users.
Documentation is only effective if it is well planned. We can work with your team to develop a detailed documentation plan that is focused on your users. We can write your documentation, working closely with your team to ensure everything is accurate and current. And we can edit your existing documentation for organization, style, and correctness.